Terms and conditions

Bookings

As an intermediary, I am authorized by various property owners to manage their holiday accommodations. I check whether the requested rental periods are available. Please understand that this may take one or more days.

Upon booking, you will receive a booking confirmation. The booking only becomes effective once the required deposit has been received. There is no formal rental contract. A rebooking fee of €25 may be charged for any change of booking.

The booking is valid exclusively for the customer named in the confirmation and for the specified number of people —including children—. Any deviation in occupancy is not permitted. Changes in occupancy can only be made with my approval. The customer must inform me of any changes before arrival so they can be reviewed. In some cases, the rental price or laundry costs may increase depending on the number of guests.

Direct bookings made through the website are subject to an additional fee.

Payment

With the booking confirmation, you will receive a request to transfer a deposit (20–30%). The deposit must be paid within one week. The remaining rental amount is due six weeks before arrival and must be transferred accordingly. Agreed additional costs, any bank fees, and the security deposit are to be paid in cash (euros) upon arrival.

Cancellation

In case of cancellation, the deposit is non-refundable. Furthermore, if the cancellation occurs between three months and six weeks before arrival, 50% of the total amount will be charged. If the cancellation occurs less than six weeks before arrival, 100% of the total amount will be charged.

We recommend purchasing travel cancellation insurance. However, we do not assume liability for the insurance coverage. Please seek detailed advice on the benefits of such insurance (for example, in the event of illness or accident).

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Important information about arrival and departure

Important: please inform us at least three days in advance of your arrival time.

Please arrange with the FeWoSol team where and when you will arrive. Check-in times are generally between 4:00 p.m. and 8:00 p.m. For late arrivals between 8:00 p.m. and 10:00 p.m., a night surcharge of €20 applies. Arrivals after 10:00 p.m. will be handled via a key safe. You will receive detailed instructions in advance (possibly with photos) on where to find the key safe and how to open it.

Unless otherwise agreed, the accommodation must be vacated by 10:00 a.m. on the day of departure. In some cases, luggage can be stored until departure, but further use of the accommodation (e.g., shower or toilet) is not allowed.

The accommodation must be left “broom clean.” This means:

Trash bins emptied (including bathroom bins)
Dishes, pots, stove, pans, coffee machine, oven, hob, and microwave cleaned
Moved furniture returned to original positions
Dishwasher emptied
Open food items disposed of
Any extra linens or towels used must be paid for (€15 per set)
Borrowed items (e.g., highchair or baby cot) must be returned in good condition

Failure to comply may result in additional cleaning costs or laundry fees being charged or deducted from the security deposit.

Liability and safety

I assume no liability in the following cases:

Quality or completeness of furnishings and equipment (including towels and bed linen), or missing items. However, we strive to maintain the accommodation as described. Please report any missing or damaged items (see “Complaints and defects”).
Disturbances or inconveniences caused by neighbors, animals, roads, or unforeseen construction noise.
Failures in water or electricity supply, or sewage issues.
Malfunction of electrical devices such as boilers, TVs, radios, or kitchen appliances. We always aim to replace defective devices as quickly as possible.
Lack of water in the pool. Please note that some community pools are only open during the summer months, and private pools may occasionally need water changes that can take 1–2 days. Regional drought restrictions may also prevent pools from being refilled. Feel free to contact us in advance for information.
Poor access roads. Some country houses are reached by unpaved roads that may be difficult or impossible to drive with regular cars, especially in winter.
Use of electrical devices is at the guest’s own risk.
We do not assume liability for personal belongings. Valuables, documents, credit cards, and larger amounts of cash should be kept in the accommodation or carried securely.
Use of safes: if a safe is available, you are welcome to use it. Please read the instructions carefully and remember your PIN code. If I need to come and open the safe using the master key, a service fee of €20 will be charged.

Complaints and defects

Is your holiday accommodation defective or not clean? Please inform us within 24 hours of any damage or deficiency.

Damages

Damage to furniture or equipment caused by improper use is the guest’s responsibility. Please report it immediately and, if possible, replace damaged items yourself. For items not replaced, I reserve the right to charge the corresponding amount.

If a security deposit was made, it will be refunded within one week after departure (in high season, for organizational reasons), provided that the accommodation has been left in good condition (see “Arrival and departure”) and that the laundry fee has been paid or deposited as agreed.

Invoices for stays

We will gladly issue a payment receipt for your stay and an invoice for laundry and cleaning costs. Since vacation rentals are generally exempt from VAT, we cannot issue an invoice for the accommodation costs.
(VAT exemption for residential rentals, in accordance with Article 20.1.23.b of the Spanish VAT Law, Law 37/1992).